Mission Highlights
Retail Highlights
Employer Highlight

Goodwill Helps Find Jobs for Thousands of Participants

In 2016, over 3,081 individuals were able to start on their path to self-sufficiency by finding employment through the help of Goodwill. The average earned wage for these individuals was $10.39, a new record for Goodwill graduates.

Over 59,000 Services Provided to Goodwill Participants

Goodwill staff provided basic services and referrals to organizations that provide unique social support services to 59,701 individuals in 2016. Goodwill conducted 4,386 intakes for participants seeking job preparation, skills training and/or placement services.

Hiring Employers Meet Individuals Looking for Employment

In 2016, Goodwill held 47 hiring events with local employers. Hundreds of participants were able to connect with employers looking to hire in our community.

Program Services Continue in Satellite Locations

Goodwill continued the partnership with the Enoch Pratt Free Library and the Baltimore County Library system, offering job readiness and placement assistance outside of our downtown headquarters. Services are also offered at Clay Pots and Paul’s Place in Baltimore City.

Goodwill launches EMERGE Initiative

Goodwill launched the EMERGE initiative in 2016, connecting participants with appropriate skills training opportunities in order to increase technical skills, employability and meet the demand of varying job opportunities.

Transitional Work Program Provides 96 Participants On the Job Training

96 participants acquired paid on-the-job training and work experience through Goodwill’s Transitional Work Program. Sixty one participants obtained employment following graduation, including 24 at Goodwill.

SEETTS Program Partners with Maryland Legal Aid

Goodwill’s SEETTS program, which assists ex-offenders with employment, training and transitional services, partnered with Maryland Legal Aid to pilot expungement services with Goodwill beginning in the fourth quarter of 2016. In those three months, 39 individuals were assisted with 134 expungable offenses.

Goodwill Continues Work to Open a High School for Adults

Goodwill continued to meet with legislators to try and open Goodwill’s first Excel Center, an adult high school that would allow participants to earn their diplomas.

160 Individuals With Severe Disabilities Received On the Job Training & Counseling

Training and counseling services were provided at the Social Security Administration, Fort Meade Army Post and the US Coast Guard. For the 15th consecutive year, Goodwill’s work was exemplary, rated with zero deductions for any deficiencies.

Volunteers Supported Goodwill

Over 10,000 hours of service were donated to Goodwill by volunteers throughout Central Maryland and the Eastern Shore.

Goodwill Supports Community Members in Need

Goodwill’s Community Support Program, providing support to organizations and individuals who may need temporary assistance, provided vouchers for clothing to 215 individuals and organizations in 2016.

A Thanksgiving to Remember

2,415 of our neighbors in Baltimore and Annapolis received a Thanksgiving meal and connections to 30+ community partners.

Donations Increase in 2016

Over 1,032,906 contributors donated to one of Goodwill’s donation centers, an increase of 2.6% over the prior year. Donors contributed over 36 million pounds of clothing, shoes and household items.

Shoppers Love Goodwill

Over 1.7 million individuals shopped in our stores in 2016.

Goodwill Opens New Edgewood Store

Goodwill opened its fourth store in Harford County in Edgewood, MD with over 750 individuals shopping on opening day. The new store employs 16 individuals from the community.

Community Members Recycle Computers & Equipment

275,592 pounds of computers and electronics components were collected through the Dell Computer Recycling Program.

Cleaning Up Our Environment

Goodwill was able to divert more than 18 million pounds of goods from going to landfills.

Goodwill Launches E-Commerce

Goodwill launched an e-commerce site with and began selling jewelry and other unique items from our stores with the goal to increase the value of each donation and provide more program support.

Vehicle Donations Increase

Goodwill’s car donation program remained strong in 2016, 24% over 2015.

Enhancing Shopper Experience

Goodwill continues to rebrand its older stores by offering a more updated look to increase each shopper’s experience. In 2016, our Columbia East, Eastpoint, Jumpers Junction, Millersville, Crofton and Salisbury stores were renovated with brighter lighting, better signage and improved merchandising.

Employer Highlight

CVS Health

Local applicants in Baltimore often face enormous odds in gaining career employment. Uncertain about how to prepare a résumé and how to dress for and respond during an interview setting, applicants can appear as if they are unprepared. Quite simply, they don’t know how to prepare. Goodwill works with employers to provide job ready employees. Ideally, when a partnership is formed, it benefits everyone in the community. Learn how Goodwill and CVS Health have partnered to provide employment solutions that last.