Highlights

Donations Increase in 2019

Over 990,000 contributors donated to one of Goodwill’s donation centers. Donors contributed over 41 million pounds of clothing, shoes and household items, an increase of over 1 million pounds from the prior year.

Community Members Recycle Computers & Equipment

89,151 pounds of computers and electronics components were collected through the Dell Computer Recycling Program.

E-Commerce Page Success

Goodwill opened an e-commerce page with ShopGoodwill.com in 2016, the page had a fantastic second year delivering $2,430,790 in revenue in 2019. GIC ranked 14th of 132 Goodwill agencies that utilized shopgoodwill.com as their primary selling platform for e-commerce in total sales.

Vehicle Donations Increase

Goodwill’s car donation program remained strong in 2019, with over 278 cars collected.

Shoppers Love Goodwill

1,784,723 million individuals shopped in our stores in 2019.

Cleaning Up Our Environment

Goodwill was able to divert more than 24 million pounds of goods from going to landfills.

Over 79,713 Services Provided to Goodwill Participants

Goodwill staff provided basic services and referrals to organizations that provide 79,713 social support services to individuals in 2019. Goodwill provided case management services for participants seeking job preparation, skills training and/or placement services.

A Thanksgiving to Remember

2,400 of our neighbors in Baltimore and Annapolis received a Thanksgiving meal and connections to 30+ community partners.

Volunteers Supported Goodwill

Over 9,800 hours of service were donated to Goodwill by volunteers throughout Central Maryland and the Eastern Shore.

EMERGE Program Enrolls 92 Participants into Skilled Training & Jobs

Goodwill’s enrolled 522 candidates into the EMERGE program. 248 candidates were submitted for interviews for skilled opportunities. 92 were enrolled into skilled training and 92 were placed into skilled jobs, with an average starting wage of $16+/hour.

165 Individuals With Severe Disabilities Received On the Job Training & Counseling

Training and counseling services were provided at the Social Security Administration, Fort Meade Army Post and the US Coast Guard. For the 18th consecutive year, Goodwill’s work was exemplary, rated with zero deductions for any deficiencies.

Conquering the Digital Divide

Goodwill continued to facilitate the Microsoft Technology Associates (MTA) certifications resulting in enrollment of 67 students in 2019, with 26 people successfully achieving up to four MTA certifications. 65% obtained employment with an average hourly wage of $19.21.

Program Services Continue in Satellite Locations

Goodwill satellite programs enrolled 169 participants in 2019 (Buena Alianza, Maryland Foodbank, and STEP), and achieved 233 placements for the year, with an average placement wage of $13.82.

Goodwill Helps Find Jobs for Thousands of Participants

In 2019, over 1,716 individuals were able to start on their path to self-sufficiency by finding employment through the help of Goodwill. The average earned wage for these individuals was $12.88, a new record for Goodwill graduates.

SEETTS Program Partners with Maryland Legal Aid

Goodwill’s SEETTS program, which assists ex-offenders with employment, training and transitional services, partnered with Maryland Legal Aid to provide expungement services with Goodwill. In 2019, 180 persons were served and 423 cases expunged.

Goodwill Continues Work to Open a High School for Adults

Goodwill’s Executive Team continues to meet with legislators to try and open Goodwill’s first Excel Center, an adult high school that would allow participants to earn their diplomas.

Goodwill Supports Community Members in Need

Goodwill’s Community Support Program, providing support to organizations and individuals who may need temporary assistance, provided vouchers for clothing to 220 individuals and organizations in 2019 for a total of $15,000.

Hiring Employers Meet Individuals Looking for Employment

In 2019, Goodwill hosted 57 hiring events with local employers. Hundreds of participants were able to connect with employers looking to hire in our own community.

Numbers

Operating Revenue

  • Sale of Donated Goods
    $35,832,799
  • Contracted Services
    $9,687,191
  • Community Job Training & Placement
    $3,635,720
  • Public Support
    $420,900
  • Other
    -$69,579
  • Investment Gain
    $4,034,406

Operating Expenses

  • Retail Employment Training & Services
    $31,300,581
  • Commercial & Custodial Training & Employment
    $7,935,081
  • Community Job Training & Placement
    $6,674,138
  • Administering Goodwill Programs
    $3,704,641
  • Depreciation
    $1,205,619
  • Providing Community Information & Services
    $783,594
  • Dues for National Services
    $174,587

Numbers Served

  • 2010
    19,850
  • 2011
    29,019
  • 2012
    33,110
  • 2013
    39,563
  • 2014
    34,761
  • 2015
    35,069
  • 2016
    59,701
  • 2017
    55,595
  • 2018
    77,374
  • 2019
    67,758

Numbers Placed

  • 2010
    2,194
  • 2011
    2,364
  • 2012
    2,464
  • 2013
    2,532
  • 2014
    2,506
  • 2015
    3,307
  • 2016
    3,081
  • 2017
    2,656
  • 2018
    2,084
  • 2019
    1,716

Recycling Numbers

Our donors have contributed 40,590,328 pounds of donated goods.
We’ve diverted 24,090,870 pounds of donated goods from landfills.

  • Clothing
    7,489,718
  • Books
    1,458,918
  • Scrap Metal
    791,240
  • Cardboard
    415,380
  • Shoes
    267,351
  • Computers
    89,151

100 Years of Goodwill

In 2019, Goodwill Industries of the Chesapeake, Inc. celebrated 100 years in Maryland. Founded in 1919, Goodwill is known for its retail stores and donation centers that fund job training programs for those with barriers to employment.

The Baltimore Goodwill Industries was started by Reverend John S. German and a group of prominent civic leaders. The first factory was in the Fellowship Hall of Broadway Methodist Episcopal Church. Two employees were hired to stencil and fold burlap bags for the collection of reclaimable household goods, which could then be sold. Proceeds from these collections would pay the workers, and thereby make the operation self-sustainable. The Baltimore Goodwill Industries was incorporated on February 27, 1919 and was the seventh Goodwill in the U.S. with a first year budget of $2,625.

Goodwill’s collection efforts grew dramatically over the course of thirty years. Household collection bags were supplemented by donation drives led by the Boy and Girl Scouts, and Goodwill boxes were placed throughout the metropolitan area to keep up with the growing demand for collection services. Later, Goodwill reached out to local communities with mobile donation centers staffed by Goodwill employees. These donation centers, and the retail stores they supplied, soon became synonymous with the name “Goodwill.”

In 1948, Goodwill’s commitment to helping others took a giant step forward with a vocational training program, established jointly by both state and federal agencies. By 1955, the program was certified as a non-public vocational training facility (among Maryland’s first), and nearly 200 disabled individuals had been prepared to join the ranks of independent citizens. Around the same time, Goodwill accepted the first of many contracts to provide industrial services to local businesses. Such contracts fulfilled dual needs, providing companies with top quality workers, and providing gainful employment to individuals with severe disabilities. With the establishment of a vocational training facility and the creation of formal business relationships with local companies, Goodwill’s commitment to the disadvantaged of Baltimore continued to move the company forward.

As the needs of the community changed, Goodwill services have changed as well. Today, Goodwill is committed to serving those with the least access to employment opportunities through a continuum of workforce development services which last year included providing job readiness classes, and case management to address housing, transportation, education, child care opportunities, and any other barrier they may encounter. Obviously none of this is possible without employer partners and many human services organizations throughout Baltimore. In 1999, Goodwill moved its headquarters to the current location at 222 East Redwood Street to be more accessible to public transportation and better serve participants.

Throughout 2019, Goodwill Industries of the Chesapeake celebrated its 100th anniversary with its many supporters across the state of Maryland. On October 19, 2019, Goodwill hosted a gala celebration.  The evening event at Montgomery Park offered guests an opportunity to experience the impact of our mission and celebrate the people and organizations that have been a part of this journey.

Locations

Choose a Retail Location:

Click on a marker on the map to view our retail store locations:

Baltimore City

Fells Point
715 S. Broadway Street Baltimore, MD 21231
410-327-2211
Waverly
3101 Greenmount Avenue Baltimore, MD 21218
410-467-7505
Pikesville
6999 Baltimore National Pike Baltimore, MD 21215
410-358-8411

Baltimore County

Catonsville
6600 Baltimore National Pike Catonsville, MD 21228
410-869-4831
Eastpoint
7928 Eastern Avenue Baltimore, MD 21224
410-282-8750
Kenwood Outlet
6255 B Kenwood Avenue Baltimore, MD 21237
443-868-0304
Manor Center
3433 Sweet Air Road Phoenix, MD 21131
410-628-1562
Owings Mills
11411 Reisterstown Road Owings Mills, MD 21117
410-581-8960
Padonia
200 W. Padonia Road Timonium, MD 21093
410-666-7929
Perry Hall
8818 Belair Road Baltimore, MD 21236
410-248-0070
Towson
1753 E. Joppa Road Baltimore, MD 21234
410-663-2192
York Road
1012 York Road Baltimore, MD 21204
410-321-4872

Anne Arundel County

Annapolis
1605 West Street Annapolis, MD 21401
410-269-1302
Crofton
1657 Crofton Centre Crofton, MD 21114
410-721-4164
Edgewater
3153 Soloman's Island Road Edgewater, MD 21037
410-956-4159
Glen Burnie
7311 A Ritchie Highway Glen Burnie, MD 21060
410-863-5983
Jumpers Junction
8124 Ritchie Highway Pasadena, Md 21122
410-384-7235
Linthicum Outlet
800 Central Avenue Linthicum, MD 21090
410-789-1079
Millersville
674 Old Mill Road Millersville, MD 21108
410-987-9740

Cecil County

Elkton
208 South Bridge Street Elkton, MD 21921
410-620-1281

Howard County

Columbia East
7351 Assateague Drive Jessup, MD 20794
443-755-1486
Ellicott City
10164 Baltimore National Pike Ellicott City, MD 21042
410-750-3615
Snowden River
9097 Snowden River Parkway Columbia, MD 21046
410-872-0134

Harford County

Aberdeen
1 Aberdeen Plaza Aberdeen, MD 21001
410-297-9136
Bel Air
711 A. Belair Road Bel Air, MD 21014
410-879-8001
Churchville
2225 A Churchville Road Churchville, MD 21015
410-734-0612
Edgewood
1841 Pulaski Highway Edgewood, MD 21040
410-671-9016

Talbot County

Easton
134 N. Washington Street Easton, MD 21601
410-770-4458

Wicomico County

Salisbury
700 S. Salisbury Boulevard Salisbury, MD 21801
410-219-9072

Important Locations

Headquarters
222 East Redwood Street Baltimore, MD 21202
410-837-1800
Goodwill Staffing Services
32 South Street Baltimore, MD 21202
410-837-1880
Vehicle Donations (866)-492-2770

Career Center Locations

Marge Thomas Career Center
222 East Redwood Street Baltimore, MD 21202 410-837-1800
STEP
32 South Street Baltimore, MD 21202
410-625-1877
Social Security Administration
6401 Security Boulevard Baltimore, MD 21235
410-265-7085
Lower Shore Career Center
700 South Salisbury Street Salisbury, MD 21801
410-219-9118
STEP
257 East Main Street Westminister, MD 21157
410-875-3368
Waverly Early Head Start Center of Goodwill
829 Montpelier Street Baltimore, MD 21218
410-235-0555
STEP
711 A. Belair Road Bel Air, MD 21014
410-879-4010