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Letter from Leadership

Dear Friends of Goodwill,
2023 was a truly memorable year for Goodwill Industries of the Chesapeake, Inc. After years of preparation and planning, The Excel Center opened in September of 2023. The Excel Center is a high school for individuals 21+ that provides the opportunity and support to earn a high school diploma, begin post-secondary education, and access training programs that lead to careers.

It is estimated that over 81,000 adults in Baltimore City do not have…

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…a high school diploma and The Excel Center was greeted with immediate interest from the community. On opening day, 135 students had enrolled. The goal is to eventually serve 350 students a semester. Through the Adult High School, students will obtain a skills credential, access case management, needed resources, and free childcare services. To support the school, Goodwill’s former headquarters in Baltimore City was remodeled and modernized to accommodate a thriving student population.

Overall, our Workforce Development staff provided over 56,000 services to 1,571 individuals! We placed 1,205 into jobs with an average wage of $16.80. Programs included Building Trades Pre-Apprenticeship, Certified Nursing Assistant Training, Flagger Certification Training, Pharmacy Technician Certification Training, and ServSafe Certification Training.

As part of our efforts to continue investing in employees, we launched our Talent Development Program, which focuses on supporting employees with professional development, case management support, and financial coaching. The goal of the Talent Development Program is to increase the retention of entry-level employees while assisting them to achieve their professional/vocational goals.

Ultimately, donations from the public sold in our Retail stores fund our organizational efforts. In 2023, there were over 617,085 donation transactions, which accounted for over 40 million pounds of donated goods. Additionally, there were over 1.6 million shopping transactions in 2023, which showed 8% growth in retail sales from the year prior.

In 2024, Goodwill Industries of the Chesapeake is expanding our commitment to the environment and increasing our responsibility as stewards of public donations. For the first time nationally, three regional Goodwills are combining our efforts and leveraging our collective reach and resources to make a tangible impact on the environment. The Goodwill collaborative includes Goodwill Industries of the Chesapeake, Goodwill of Greater Washington, and Goodwill of Delaware & Delaware County.

With a focus on people, the planet, and prosperity, our three Goodwill organizations are pursuing opportunities to convert used textiles into raw materials and new fabrics, shred plastic, and implode glass into raw materials that can be sold to existing domestic markets.

Thank you to all of our donors, shoppers, supporters, partners, volunteers, board, and staff for your continued support as we continue to expand our efforts across Central Maryland and the Eastern Shore.

Highlights

Our Organization

  • 1.443 individuals received paychecks from Goodwill
  • 86 employees retained through promotion or job transfer

Community Engagement

  • 300 Partner organizations
  • 250+ individuals who received free store vouchers for clothing
  • 5,500+ volunteer hours

Goodwill Stores & Donated Goods

  • 30 Retail stores
  • 32 Donation sites
  • 1,663,406 Goodwill Shoppers
  • 617,085 donors

Providing Services & Finding Jobs

  • 56,262 Services provided
  • 1,571 People enrolled in training
  • 4,539 Individuals served
  • 1,205 Job placements
  • $16.80 Hourly wage for people trained with Goodwill

The Excel Center

  • 191 Enrolled students
  • 25+ Course options
  • 12+ Available certifications

By the Numbers 2023

Operating Revenue

  • Sale of Donated Goods
    $40,830,190
  • Contracted Services
    $11,655,996
  • Community Job Training & Placement
    $3,477,298
  • Public Support
    $634,143
  • Other
    $712,319
  • Investment Gain
    $3,243,423

Total:

$64,112,934

Operating Expenses

  • Retail Employment Training & Services
    $32,806,928
  • Commercial & Custodial Training & Employment
    $8,407,022
  • Community Job Training & Placement
    $4,591,241
  • Excel Center
    $3,718,781
  • Administering Goodwill Programs
    $5,829,999
  • Depreciation
    $950,112
  • Providing Community Information & Services
    $713,962
  • Dues for National Services
    $263,246

Total:

$57,281,291

[1]Preliminary, Unaudited

Services Provided

  • 2014
    34,761
  • 2015
    35,069
  • 2016
    59,701
  • 2017
    55,595
  • 2018
    77,374
  • 2019
    67,758
  • 2020
    72,158
  • 2021
    25,253
  • 2022
    45,082
  • 2023
    56,262

Participants Placed

  • 2014
    2,506
  • 2015
    3,307
  • 2016
    3,081
  • 2017
    2,656
  • 2018
    2,084
  • 2019
    1,716
  • 2020
    804
  • 2021
    916
  • 2022
    1,081
  • 2023
    1,205

Recycling Numbers

Our donors have contributed an astounding 40,000,000+ lbs of goods.
We’ve recycled over 17,000,000 pounds of goods & diverted more than 23,000,000 pounds of donated goods from landfills.

40

pounds of goods collected

17

pounds of goods recycled

23

pounds saved from landfills

Success Stories

Locations

Choose a Retail Location:

Click on a marker on the map to view our retail store locations:

Baltimore City

Fells Point
715 S. Broadway Street Baltimore, MD 21231
410-327-2211
Waverly
3101 Greenmount Avenue Baltimore, MD 21218
410-467-7505
Pikesville
6999 Baltimore National Pike Baltimore, MD 21215
410-358-8411

Baltimore County

Catonsville
6600 Baltimore National Pike Catonsville, MD 21228
410-869-4831
Eastpoint
7928 Eastern Avenue Baltimore, MD 21224
410-282-8750
Kenwood Outlet
6255 B Kenwood Avenue Baltimore, MD 21237
443-868-0304
Manor Center
3433 Sweet Air Road Phoenix, MD 21131
410-628-1562
Owings Mills
11411 Reisterstown Road Owings Mills, MD 21117
410-581-8960
Padonia
200 W. Padonia Road Timonium, MD 21093
410-666-7929
Perry Hall
8818 Belair Road Baltimore, MD 21236
410-248-0070
Towson
1753 E. Joppa Road Baltimore, MD 21234
410-663-2192
York Road
1012 York Road Baltimore, MD 21204
410-321-4872

Anne Arundel County

Annapolis
1605 West Street Annapolis, MD 21401
410-269-1302
Crofton
1657 Crofton Centre Crofton, MD 21114
410-721-4164
Edgewater
3153 Soloman's Island Road Edgewater, MD 21037
410-956-4159
Glen Burnie
7311 A Ritchie Highway Glen Burnie, MD 21060
410-863-5983
Jumpers Junction
8124 Ritchie Highway Pasadena, Md 21122
410-384-7235
Millersville
674 Old Mill Road Millersville, MD 21108
410-987-9740
Odenton
1103-A Annapolis Road Odenton, MD 21113
410-305-1370

Cecil County

Elkton
208 South Bridge Street Elkton, MD 21921
410-620-1281

Howard County

Columbia East
7351 Assateague Drive Jessup, MD 20794
443-755-1486
Ellicott City
10164 Baltimore National Pike Ellicott City, MD 21042
410-750-3615
Snowden River
9097 Snowden River Parkway Columbia, MD 21046
410-872-0134

Harford County

Aberdeen
1 Aberdeen Plaza Aberdeen, MD 21001
410-297-9136
Bel Air
711 A. Belair Road Bel Air, MD 21014
410-879-8001
Churchville
2225 A Churchville Road Churchville, MD 21015
410-734-0612

Talbot County

Easton
134 N. Washington Street Easton, MD 21601
410-770-4458

Wicomico County

Salisbury
700 S. Salisbury Boulevard Salisbury, MD 21801
410-219-9072

Dorchester County

Cambridge
732 Cambridge Marketplace Blvd Cambridge, MD 21613
443-225-5471

Caroline County

Denton
54 Denton Plaza Denton, MD 21629
443-448-7389

Mission Services

Headquarters
3700 Koppers Street Baltimore, MD 21227
410-837-1800
Tailored Staffing Solutions
222 East Redwood Street Baltimore, MD 21202
410-375-1600
Excel Center
222 East Redwood Street Baltimore, MD 21202
443-870-5050
Marge Thomas Career Center
222 East Redwood Street Baltimore, MD 21202 410-837-1800
Lower Shore Career Center
700 South Salisbury Street Salisbury, MD 21801
410-219-9118
Waverly Early Head Start Center of Goodwill
829 Montpelier Street Baltimore, MD 21218
410-235-0555
Coppin Early Head Start Child Care Center of Goodwill
Coppin State University
410-235-0555
Social Security Administration
6401 Security Boulevard Baltimore, MD 21235
410-265-7085