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Transitioning our service model

to provide more programs

throughout the community.

2022 Annual Report

Letter from Leadership

Dear Friends,

2022 was a year in which Goodwill Industries of the Chesapeake, Inc. experienced unprecedented mission and retail growth, as we continued to rebound from COVID and the economic fallout that ensued.

As always, our focus continued to be on helping more people out of poverty…

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With new training programs initiated like certified nursing assistant (CNA), and expansion of our pharmacy tech training to include the national certification, various software certifications, and pre-apprenticeship programs, our participant’s average starting wage increased to $16.08. Our footprint throughout Baltimore multiplied with a new Early Head Start Center at Coppin University and co-locations with the Y of Central Maryland and the Langston Hughes Community Center, all of which are grounded in the center of the most marginalized neighborhoods in Baltimore City.

After many years of hard work and perseverance, in 2023, Goodwill Industries of the Chesapeake, Inc. will open Maryland’s first in-person adult high school, with unending gratitude to Maryland Governor Larry Hogan, Senator Guy Guzzone, and former Delegate Pat Young.  Goodwill will offer adults a pathway to a high school diploma that would otherwise not be able to achieve this goal. Through the Adult High School, they will obtain a skills credential, access case management, needed resources, and free childcare services. This will change the lives of so many people in Baltimore and our region; we believe that education, along with a skills credential in an in-demand field, will lead to a lifelong career that could be a solution to generational poverty—which is our vision for the future.

While 2022 was a year of continued growth and expansion, we also made significant investments in the development of all employees across the entire enterprise, from executive to entry-level team members.  We recognize that now more than ever, many segments of our staff need more intensive access to case management services, skills attainment, and career growth opportunities, which we have prepared to roll out to all employees in 2023.  We will focus our efforts on continuous improvement of skills, team building, and employee engagement, focusing on a team with a unified vision and a culture of inclusivity, agility to change swiftly, high-performance standards, and even higher levels of job satisfaction.

We stand together to make Goodwill the best organization to work for, innovate programs that meet the needs of our community, and thrive across our business lines so we can be here for the people who need us, all while making a huge environmental impact. With a strong workforce, valued community alliances, and employer partners, we can advance our mission of providing job training and placement services to those with barriers to employment to get on a path of self-sufficiency. Goodwill’s services not only transform the lives of people we serve through the power of work, but we also help their families, neighborhoods, and businesses that need employees, all of which contribute to a more prosperous economy.

Thank you to all of our donors, shoppers, supporters, partners, volunteers, board, and staff for helping Goodwill thrive and strengthen its ability to reach more people needing employment assistance and end poverty across our region in 2022. We can’t wait to open the doors to Goodwill’s Excel Center in 2023 and reach even more people struggling in this very tough economy.

Highlights

Our Organization

  • 1,334 individuals received paychecks from Goodwill
  • 40% Management positions filled through internal promotions

Community Engagement

  • 2,277 Partner organizations
  • 200 Individuals received free store vouchers for clothing
  • 1,250 volunteer hours

Goodwill Stores & Donated Goods

  • 29 Retail stores
  • 34 Donation sites
  • 698,237 Goodwill donations
  • 37 Million Pounds of goods recycled
  • 20 Million pounds saved from landfills

Providing Services & Finding Jobs

  • 45,082 Services provided
  • 570 People enrolled in training
  • 1,058 Individuals served
  • 1,081 Job placements
  • $16.08 Hourly wage for people trained with Goodwill
  • 179 Temporary positions filled through Tailored Staffing Solutions

By The Numbers 2022[1]

Operating Revenue

  • Sale of Donated Goods
    $38,225,259
  • Contracted Services
    $9,608,986
  • Community Job Training & Placement
    $3,409,854
  • Public Support
    $936,185
  • Other
    $448,348
  • Investment Gains/(Loss)
    ($4,647,789)

Total:

$47,980,843

Operating Expenses

  • Retail Employment Training & Services
    $30,196,441
  • Commercial & Custodial Training & Employment
    $7,793,130
  • Community Job Training & Placement
    $5,020,138
  • Administering Goodwill Programs
    $4,386,846
  • Depreciation
    $968,400
  • Providing Community Information & Services
    $735,793
  • Dues for National Services
    $156,130

Total:

$49,256,878

[1]Preliminary, Unaudited

Services Provided

  • 2013
    39,563
  • 2014
    34,761
  • 2015
    35,069
  • 2016
    59,701
  • 2017
    55,595
  • 2018
    77,374
  • 2019
    67,758
  • 2020
    72,158
  • 2021
    25,253
  • 2022
    45,082

Patricpants Placed

  • 2013
    2,532
  • 2014
    2,506
  • 2015
    3,307
  • 2016
    3,081
  • 2017
    2,656
  • 2018
    2,084
  • 2019
    1,716
  • 2020
    804
  • 2021
    916
  • 2022
    1,081

Recycling Numbers

Our donors have contributed an astounding 41,076,950 pounds of goods.
We’ve diverted more than 24,000,000 pounds of donated goods from landfills.

  • Clothing
    7,986,287
  • Books
    822,830
  • Scrap Metal
    185,000
  • Cardboard
    228,000
  • Shoes
    206,935
  • Computers
    115,200

Success Stories

Mr. Aluko

Mr. Aluko originally came to Goodwill in 2019 to enroll in the EMERGE Electrical Apprenticeship, but COVID-19 interrupted his plans. In February 2023, He qualified for the Goodwill Building Trades 3-Week Pre-Apprenticeship Program course and eventually graduated on March 31, 2023. Soon after, he chose to apply for the 4-year Electrical Apprenticeship with the JATC Electric Local 26 in Lanham, MD.  On April 14, Mr. Aluko passed the Electrical Apprenticeship exam and is awaiting his start date for the apprenticeship, including employment.

“The team at Goodwill willingly put in place strategies for whoever wants a means to reach greater heights. Consult with Goodwill, and you can be sure of support and guidance to accomplishments.”

Mr. Aluko, speaking on his accomplishments with Goodwill

Locations

Choose a Retail Location:

Click on a marker on the map to view our retail store locations:

Baltimore City

Fells Point
715 S. Broadway Street Baltimore, MD 21231
410-327-2211
Waverly
3101 Greenmount Avenue Baltimore, MD 21218
410-467-7505
Pikesville
6999 Baltimore National Pike Baltimore, MD 21215
410-358-8411

Baltimore County

Catonsville
6600 Baltimore National Pike Catonsville, MD 21228
410-869-4831
Eastpoint
7928 Eastern Avenue Baltimore, MD 21224
410-282-8750
Kenwood Outlet
6255 B Kenwood Avenue Baltimore, MD 21237
443-868-0304
Manor Center
3433 Sweet Air Road Phoenix, MD 21131
410-628-1562
Owings Mills
11411 Reisterstown Road Owings Mills, MD 21117
410-581-8960
Padonia
200 W. Padonia Road Timonium, MD 21093
410-666-7929
Perry Hall
8818 Belair Road Baltimore, MD 21236
410-248-0070
Towson
1753 E. Joppa Road Baltimore, MD 21234
410-663-2192
York Road
1012 York Road Baltimore, MD 21204
410-321-4872

Anne Arundel County

Annapolis
1605 West Street Annapolis, MD 21401
410-269-1302
Crofton
1657 Crofton Centre Crofton, MD 21114
410-721-4164
Edgewater
3153 Soloman's Island Road Edgewater, MD 21037
410-956-4159
Glen Burnie
7311 A Ritchie Highway Glen Burnie, MD 21060
410-863-5983
Jumpers Junction
8124 Ritchie Highway Pasadena, Md 21122
410-384-7235
Millersville
674 Old Mill Road Millersville, MD 21108
410-987-9740

Cecil County

Elkton
208 South Bridge Street Elkton, MD 21921
410-620-1281

Howard County

Columbia East
7351 Assateague Drive Jessup, MD 20794
443-755-1486
Ellicott City
10164 Baltimore National Pike Ellicott City, MD 21042
410-750-3615
Snowden River
9097 Snowden River Parkway Columbia, MD 21046
410-872-0134

Harford County

Aberdeen
1 Aberdeen Plaza Aberdeen, MD 21001
410-297-9136
Bel Air
711 A. Belair Road Bel Air, MD 21014
410-879-8001
Churchville
2225 A Churchville Road Churchville, MD 21015
410-734-0612

Talbot County

Easton
134 N. Washington Street Easton, MD 21601
410-770-4458

Wicomico County

Salisbury
700 S. Salisbury Boulevard Salisbury, MD 21801
410-219-9072

Cambridge

Cambridge
732 Cambridge Marketplace Blvd Cambridge, MD 21613
443-225-5471

Caroline County

Denton
54 Denton Plaza Denton, MD 21629
443-448-7389

Important Locations

Headquarters
222 East Redwood Street Baltimore, MD 21202
410-837-1800
Tailored Staffing Solutions
222 East Redwood Street Baltimore, MD 21202
410-837-1880
Vehicle Donations (866)-492-2770

Career Center Locations

Marge Thomas Career Center
222 East Redwood Street Baltimore, MD 21202 410-837-1800
Lower Shore Career Center
700 South Salisbury Street Salisbury, MD 21801
410-219-9118
Waverly Early Head Start Center of Goodwill
829 Montpelier Street Baltimore, MD 21218
410-235-0555
STEP
257 East Main Street Westminister, MD 21157
410-875-3368
STEP
222 East Redwood Street Baltimore, MD 21202
410-837-1880
Social Security Administration
6401 Security Boulevard Baltimore, MD 21235
410-265-7085

Goodwill 2022 Annual Report
 

Goodwill 2022 Annual Report
 

Goodwill 2022 Annual Report
 

Goodwill 2022 Annual Report
 

Goodwill 2022 Annual Report